AI · Guests
Know your guests before they reach the desk
Profiles with stay history, returning-guest and VIP flags, AI guest summaries, duplicate merging, and a check-in that captures a signed agreement on a tablet, a kiosk or the guest's own phone.
Returning guests and VIPs, flagged
Guests who have stayed before show "Returning, 4th stay" on arrivals, the tape chart and check-in. Lodging Suite suggests VIPs from your rules (3 stays or $2,000 spent by default) and the Virtual Front Desk greets them like regulars.
- VIP rules you set
- Suggestions to approve, never automatic
- Flags on arrivals, the tape chart and check-in
An AI summary before every arrival
Before a guest arrives, AI reads their past stays, requests, notes, extras and messages and writes a short summary for staff: what they usually book, what they asked for last time, anything to watch for.
- Ready the day before arrival, or on demand
- Staff-only, never shown to the guest
Paperless check-in
A guided check-in verifies the guest, assigns the room, takes payment and captures a signed registration agreement on an iPad, a lobby kiosk, or the guest's own phone by QR code or online check-in.
- Driver's licence scan fills the profile on tablets
- Print or email the signed copy
- Merge duplicate guests in one step
Bring your data with you
Import guests, future reservations and past stays from CSV or Excel with a column-mapping wizard and a preview before anything is written.
Related
Next: Reports & Analytics
Online Check-in
A link by text and email the day before arrival. The guest confirms details, adds their car and licence photo, pays, signs and picks extras. At the desk it is a key handover.
AI Guest Messaging
Texts to your number and messages from Booking.com and Expedia land in one inbox. AI answers from your own knowledge base, as drafts for staff or on its own.
Reservations
Walk-ins, phone and text bookings, website bookings and OTA bookings all land in the same place, with check-in, payment and changes a click away.
See it with your own rooms
Thirty days free, no card to start.