Privacy Policy

Introduction

Clavity LLC, the operator of Lodging Suite ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management software and related services (the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

Information We Collect

We collect information that you provide directly, as well as information generated through your use of the Service:

• Account Information: Name, email address, phone number, and password when you create an account.
• Property Information: Property name, address, room configurations, rates, and operational data you enter into the system.
• Guest Data: Guest names, contact details, stay history, and preferences that you store within the Service on behalf of your guests.
• Payment Information: Billing details processed through our payment provider. We do not store full credit card numbers on our servers.
• Usage Data: Log data, device information, browser type, IP address, and pages visited within the application.

How We Use Your Information

• Provide, operate, and maintain the Service
• Process transactions and send related billing information
• Send service notifications, updates, and security alerts
• Respond to your requests, comments, and support inquiries
• Monitor and analyze usage trends to improve the Service
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Data Storage & Security

Your data is stored on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS) and at rest, regular backups, and access controls. While no method of electronic storage is 100% secure, we strive to protect your information using commercially acceptable means.

Third-Party Services

We use trusted third-party services to operate the Service:

• Stripe: For payment processing. Stripe's privacy policy governs their handling of your payment data.
• Supabase: For database hosting and authentication infrastructure.

We do not sell your personal information to third parties. We only share data with third parties as necessary to provide the Service or as required by law.

Text Messages (SMS)

Hotels that use Lodging Suite can text their guests about their reservations: booking confirmations, payment and online check-in links, arrival details, and replies to questions the guest texts to the hotel. Some replies are written by an automated assistant on the hotel's behalf.

• Consent: A guest receives texts after texting the hotel first, asking for or agreeing to a text during a call, or entering a mobile number where the hotel notes it will text reservation updates.
• Frequency and cost: Message frequency varies with each reservation. Message and data rates may apply.
• Opting out: Reply STOP to any message to stop receiving texts from that number, and START to resume. Reply HELP for help, or contact the hotel directly.
• No sharing for marketing: Mobile phone numbers and text message consent are not shared with or sold to third parties or affiliates for their marketing or promotional purposes. Numbers are shared only with the phone carriers and messaging providers that deliver the messages.

Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. Essential cookies are required for the Service to function. You can control cookie preferences through your browser settings, though disabling essential cookies may affect functionality.

On our public website and signup pages only, we use analytics and advertising tools (Google Analytics, Google Ads, the Reddit Pixel and Vercel Web Analytics) to measure visits and learn which ads lead to signups. These tools may set cookies and receive information such as the pages you view and the ad you clicked. They are not used inside the Service, on guest payment or check-in links, or in our mobile app. You can opt out of personalized Google ads at adssettings.google.com, or block these cookies in your browser.

Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we retain your data for a reasonable period to allow for reactivation or data export. After this period, data is permanently deleted. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the email below.

Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

Clavity LLC. If you have questions about this Privacy Policy or our data practices, please contact us at support@lodgingsuite.com.