AI for independent hotels
The work of a revenue manager, a receptionist and a concierge, done for you
Lodging Suite's AI runs on your real calendar, rates and guest history. It suggests, drafts and answers; you decide how much it does on its own.
You stay in charge
Price changes, add-on offers, VIP flags, new knowledge answers and the housekeeping plan all wait in one Suggestions inbox. Nothing happens until you approve it. When you trust a type, turn on Autopilot for just that type.
Smart Pricing
The right rate for every room, every night, with the reason
Smart Pricing learns how your property normally books, month by month, from your own history. Then it compares every upcoming night against that pace and suggests a higher or lower price when you are ahead or behind, always inside the minimum and maximum you set for each room type.
- Every suggestion explains itself: "8 of 16 rooms booked, about 13 expected by now"
- Approve one night, a whole run, or switch on Autopilot with a limit you choose
- One-click Undo and a daily summary of what changed
- Seasonal? Closed nights are never priced
- New prices reach your website, phone line and OTAs within a minute
Virtual Front Desk
Every call and text answered, multilingual
An AI receptionist on your own phone number. She quotes live rates, books the room, texts a secure pay link and answers questions about your property, day or night. When a caller needs a person she transfers them and briefs your staff first.
- Multilingual: switches to the caller's language as soon as they do
- Answers guest texts too, with staff takeover any time
- Knows returning guests and VIPs by their number
- Every call logged with a transcript, translated to English
English: Do you speak Spanish?
English: Of course! How can I help you?
English: I'm looking for a room this Friday and Saturday, two adults.
English: I have a Deluxe King at $189 a night, with breakfast. Shall I book it?
English: Yes, please.
English: Done. I just texted you a secure link to pay and confirm.
AI guest replies
Booking.com and Expedia messages answered for you
Guest questions from Booking.com and Expedia land in one inbox next to your guest texts. The AI writes each answer from your own knowledge base and live availability. Keep it on Draft so staff send every reply, or let it answer on its own and hand anything tricky to a person.
- Draft or automatic, per property and per conversation
- Import your knowledge from your website in one click
- Learns from the replies your staff write
- Hands anything it should not decide, like an early check-in request, to your staff
Draft reply, written by AI
Hi Sarah, yes to both! Parking is $12 a night in our lot behind the hotel, and dogs up to 50 lb are welcome for $35 per stay. We'll have a water bowl waiting. See you on the 18th!
AI add-on offers
Extra revenue from guests who already booked
Lodging Suite spots the guests most likely to say yes: early check-in when the room is free the night before, late checkout when nobody arrives, parking for guests with a car, champagne for an anniversary. It writes a friendly offer you can send by text or email, and the guest adds it with one tap and pays.
- Offers only what you can actually deliver that day
- Sold online, at online check-in and before arrival
- Extras post to the folio and show on the tape chart and housekeeping board
Housekeeping plan
The day's cleaning order and who cleans what, ready each morning
Each morning the plan puts early check-ins first, then arrivals, departures and stayovers, groups rooms by floor and balances the work across the housekeepers on shift using how long your rooms actually take to clean. Apply it and each housekeeper gets one notification with their list.
- Cleaning times learned from your own history
- Waits for late checkouts automatically
- "Plan my day" rebuilds it any time
Guest insights
Know who is walking in before they reach the desk
Returning guests are flagged on arrival with their stay count, VIP candidates are suggested from stays and spend, and a short AI summary of each guest's history, requests and messages is ready before they arrive. Your Virtual Front Desk greets them like regulars.
- VIP rules you set: stays, spend, or both
- Flags on arrivals, the tape chart and check-in
- Summaries stay staff-only
Try the AI on your own property
Thirty days free, no card to start. Add-on prices are on the pricing page.