AI · Guests
Guest questions answered in minutes, not hours
Texts to your number and messages from Booking.com and Expedia land in one inbox. AI answers from your own knowledge base, as drafts for staff or on its own.
One inbox for every conversation
Guest texts to your property's number and messages from your OTA channels sit side by side, each linked to the reservation. Staff can read, reply or take over from the AI at any moment, on the web or the staff app.
- Texts answered by the Virtual Front Desk until staff take over
- Booking.com and Expedia messages with the Channel Manager
- Every conversation linked to its booking
Draft or automatic, your call
In Draft mode the AI writes the reply and a person sends it, edits it or discards it. In automatic mode it answers on its own and hands the guest to your staff when it should not decide, like an early check-in request. You can switch any single conversation either way.
- Checks live availability before answering
- Flags conversations that need a person
- Daily cap so nothing runs away
A knowledge base that writes itself
Paste your website address and Lodging Suite reads up to 25 pages and proposes answers about parking, pets, breakfast, beach passes and the rest. You approve each one. As your staff reply to guests, it suggests new answers from what they wrote.
- Import from your website in one click
- Learns from staff replies, with your approval
- The same knowledge powers phone calls and texts
Related
Next: Add-ons & AI Offers
Channel Manager
Two-way sync with Booking.com, Expedia, Agoda and more. Prices, availability and bookings within a minute.
Add-ons & AI Offers
Build a catalog of extras, sell them on your booking site and at online check-in, and let AI pick the right guest for the right offer before they arrive.
Guests & Check-in
Profiles with stay history, returning-guest and VIP flags, AI guest summaries, duplicate merging, and a check-in that captures a signed agreement on a tablet, a kiosk or the guest's own phone.
See it with your own rooms
Thirty days free, no card to start.